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TAG: support, customer, issues, allows, search, , customer support, omni customer, support omni, omni customer support, support omni customer, customer support omni, Best Search Category: mortgage, debt consolidation, poker, credit card, loan, online poker, insurance soft, background check, lottery, credit soft, ringtone, employment, satellite, wireless, finance
License / Price:
Commercial / 69.00 $
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Category :
Business
/ Word Processing
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Requirements :
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Publisher / Limitations:
Omni Customer Support / |
Size / Last Updated:
2179KB / 2008-03-21 |
TAG: support, customer, issues, allows, search, ,
customer support, omni customer, support omni, omni customer support, support omni customer, customer support omni,
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Operating System:
WinXP, Windows2000, Windows2003, Windows Tablet PC Edition 2005, Windows Media Center Edition 2005, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x64, Windows Vista Business x64, Windows Vista Enterprise x64, Windows Vista Ultimate x64, Java |
Download:
Download
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Publisher's description - Omni Customer Support
Omni Customer Support allows you to improve the quality of your customer support
The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution
It allows new staff to be immediately productive without a costly investment of learning all the known support issues
It enables you to track the problem areas of your product so you can see what areas need improvement in the next release
Why Omni Customer Support?
Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine.
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