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Outlook HelpDesk

 Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease. Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate. Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook. After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems. A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. ..

Cerberus Helpdesk

 Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. ..

EasyDesk helpdesk

 EasyDesk Helpdesk is a simple call logging utility for small support centres and others. It is designed primarily to be quick and easy to use. Fully compatible with XP and Vista. Registration costs just $49.0 ..

 

FastRequest HelpDesk

 FastRequest HelpDesk - HelpDesk software, Workorder and Web form. Al-in-one. The first Work Order or Helpdesk software to allow the creation of customized Web forms for online service request (Checkbox, Radio Button, Text Box, Drop-down List ..

IPI.HELPDESK

 IPI.HELPDESK improves the process of communication with customers by providing a simple and intuitive interface both to customer and employees, ensuring full control and transparency of this process. ..

Zeta Helpdesk

 Die Organisations-Software "Zeta Helpdesk" fur Windows und Web bietet mit seiner modularen Software-Architektur eine optimale Umgebung fur die Bearbeitung, Dokumentation, Uberwachung und Abrechnung von externen oder internen Support-Anfragen. ..

IT Manager Helpdesk

 The IT Manager ..

Helpdesk Elite

 Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well. Get organised now.Works with MS Access 97 ,2000 2003, MS Outlook ..

DEKSI HelpDesk

 DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. ..

VersaSRS HelpDesk

 FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'. ..

 

Results in Keywords For helpdesk

 

Helpdesk XP 1.2 by UPONT dotNET- Software Download

  A very powerful web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. You can even tell whether your replies have been read by the visitors. ..

LBE Free Helpdesk

 Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators...

ieSupportManager

 ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues track trends and provides a comprehensive suite of reports. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements...

Helpdesk 2000 1 by Paul Barnett- Software Download

  Manage and support your computer department needs. MS Access based Helpdesk 2000 handles user support calls, company inventory, contacts, orders, user training, library loans. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. I can also tailor any part of it to suit your needs. Why pay high prices for commercial software when there is a cost effective alternative in front of you? Flexible, effective and does the job well. Get organised now. Works with MS Access 97,2000 , MS Outlook 98 and 2000. Unregistered version is 10 record version. ..

Helpdesk Gold 1Miscellaneous by Rapid Applications - Software Free Download

  Manage and support your computer department needs. MS Access based Helpdesk Gold handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well. Get organised now.Works with MS Access 97 or 2000 , MS Outlook ..

Cerberus Helpdesk

 Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more...

Helpdesk Elite

 Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well. Get organised now.Works with MS Access 97 ,2000 2003, MS Outlook..

DEKSI HelpDesk

 DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment...

LBE Web Helpdesk

 Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc..

SDS HelpDesk 4.8 by Scott Data Systems, Inc.- Software Download

  The SDS HelpDesk is helpdesk software that is affordable and easy to use by small and medium size businesses. It is a commercial quality help desk application that provides Issue and Incident logging and tracking, customer and vendor profiles, service contract and warranty management, time tracking, a dedicated knowledge base, and extensive search and reporting capability. Use for help desk, customer support, technical support, and facilities management. Extensive help files, tutorials, user guides, and screen wizards gets your support center up and running easily and quickly.The SDS HelpDesk V4 license supports multiple users. ..

 

Results in Description For helpdesk

 

SDS HelpDesk 4.8 by Scott Data Systems, Inc.- Software Download

  The SDS HelpDesk is helpdesk software that is affordable and easy to use by small and medium size businesses. It is a commercial quality help desk application that provides Issue and Incident logging and tracking, customer and vendor profiles, service contract and warranty management, time tracking, a dedicated knowledge base, and extensive search and reporting capability. Use for help desk, customer support, technical support, and facilities management. Extensive help files, tutorials, user guides, and screen wizards gets your support center up and running easily and quickly.The SDS HelpDesk V4 license supports multiple users. ..

HelpMaster PRO Enterprise Edition

 HelpMaster Pro is an easy to use, affordable and powerful helpdesk and call tracking solution. HelpMaster Pro comes in two editions - the Enterprise Edition and the Business Edition. The HelpMaster Pro Enterprise Edition has been designed to meet the HelpDesk needs for any sized organization and uses a SQL Server database...

HelpdeskCustomerSupport

 HelpdeskCustomerSupport HelpDesk Customer Support FAQ knowledge base Trouble ticket software. HelpdeskCustomerSupport provides web-based problem resolution software that includes knowledge bases, support task automation, and self-help options. Web based customer service solution for a website to manage support requests and to publish self service knowledge bases. Browser based help desk and servicedesk management tool application including call tracking, knowledge base that allows to track support issues via a Microsoft web server. Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. This software gives you all the power you need while keeping things simple. No dll required. No java required. MS SQL or .mdb database hosted on your own domain server. No special hosting required, can be hosted on shared server.HelpdeskCustomerSupport is a comprehensive Customer Relationship Management solution that provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgebase. Helpdesk is a powerful yet user friendly module for the corporate helpdesk available. Helpdesk is a fully web based solution providing detailed recording and tracking of user Help Requests..

ieSupportManager

 ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues track trends and provides a comprehensive suite of reports. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements...

Outlook HelpDesk

 Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease. Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate. Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook. After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems. A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more...

Spiceworks IT Management Desktop

 Spiceworks is a free agent-less network inventory, monitoring, helpdesk, reporting, and IT purchasing software...

FullRemoteDisplay

 Remote helpdesk software, fast speed ,can capture video.File Drag & Drop supported..

My-CRM Software

 Designed for the small business this level entry CRM software offers contact management,a fully integrated calendar,opportunities,quotations,invoicing with receivables and a project/helpdesk module.Manage your contacts with ms word integration for sending letters, appointments and emailingA project module that can also be used as a helpdesk for tracking jobs and issuesA fully integrated calendar system that will link events to contacts, opportunities and projectsYou can enter details of possible future business in the opportunity screen then convert them to quotation and onto Invoice. Email your quotations and invoices to your customers in PDF formatEnter payments and track how much your customers owe with the Age debtors screen.Synchronise your data with OutlookSend your data to Excel..

Helpdesk XP 1.2 by UPONT dotNET- Software Download

  A very powerful web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. You can even tell whether your replies have been read by the visitors. ..

VersaSRS HelpDesk

 FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'...

 

Results in Tags For helpdesk

 

Outlook HelpDesk

 Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease. Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate. Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook. After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems. A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more...

LBE Web Helpdesk

 Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc..

LBE Desktop Helpdesk

 Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied...

LBE Free Helpdesk

 Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators...

EasyDesk helpdesk

 EasyDesk Helpdesk is a simple call logging utility for small support centres and others. It is designed primarily to be quick and easy to use. Fully compatible with XP and Vista. Registration costs just $49.0..

IPI.HELPDESK

 IPI.HELPDESK improves the process of communication with customers by providing a simple and intuitive interface both to customer and employees, ensuring full control and transparency of this process...

NetSupport Servicedesk

 NetSupport Servicedesk is a powerful and wholly web based solution providing detailed recording and tracking of incidents and is built using ITIL standards...

Help Desk99

 Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions...

StromaSoft CRM Customer Service Helpdesk

 StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in the time and efficiency savings that Call Track CRM can bring to your business...

rapidHELP

 This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer..

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