Publisher's description - LongClasp Email Router
LongClasp Email Router is a powerful and affordable email tracking and routing software solution for businesses and organizations of any size. It gives us a new approach to email support. It tracks, analyzes, routes and archives all emails between your customers and your representatives. It helps a support team from routing emails from one email account such as support@yourcompany.com to a appropriate member in the team.
The key features include:
Intellectual routing
Each incoming message will been routing to the agent seat who process the question before.
Keep all emails in context
Each message is grouped with all its replies and displayed as a conversation.
POP3 and web interface
Not only web interface, but also POP3 and SMTP supported, give you another choice.
Tracking all incoming and outgoing email
All emails are tracked in the background, accumulate knowledge database automatic.
And also many benefits come from using LongClasp Email Router.
Emails are hand out rapidly, this can save the response time to your customers. Enhance the quality of your email support and increase the company impress.
All incoming and outgoing emails are recorded automatic; build up the knowledge database in your company is easy.
Emails hand out is automatic without manual effect, this save the manager from burdensome emails works, so that he/she can put more attention to others.
The professional support will make your company looks bigger since the customers will notice the detailed auto responses, the tracking numbers and other professional information from the support emails
Only the server with LongClasp Email Router needs the internet connection, agents? machine need internet connection to receive email no longer. This will be helpful for companies that want to limit the internet usage.
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