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Results in Title For helpdesk support software
 | APS Live Chat, an easy to use and very powerful live customer support live help software for websites. 15 days free trial. .. |
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 | Manage and support your computer department needs. MS Access based Helpdesk 2000 handles user support calls, company inventory, contacts, orders, user training, library loans. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. I can also tailor any part of it to suit your needs. Why pay high prices for commercial software when there is a cost effective alternative in front of you? Flexible, effective and does the job well. Get organised now. Works with MS Access 97,2000 , MS Outlook 98 and 2000. Unregistered version is 10 record version. ..
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| A very powerful web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. You can even tell whether your replies have been read by the visitors. .. |
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| The SDS HelpDesk is helpdesk software that is affordable and easy to use by small and medium size businesses. It is a commercial quality help desk application that provides Issue and Incident logging and tracking, customer and vendor profiles, service contract and warranty management, time tracking, a dedicated knowledge base, and extensive search and reporting capability. Use for help desk, customer support, technical support, and facilities management. Extensive help files, tutorials, user guides, and screen wizards gets your support center up and running easily and quickly.The SDS HelpDesk V4 license supports multiple users. ..
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 | The AppMaker software automatically wraps itself around your SQL statements and creates a runtime application. Unlike "code generating software," AppMaker creates a fully functional runtime that requires NO code-writing. The generated application handles many data processing needs like multi-user data entry, table maintenance, table relationships, special field editing and formatting, and reporting. .. |
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| Manage and support your computer department needs. MS Access based Helpdesk Gold handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well. Get organised now.Works with MS Access 97 or 2000 , MS Outlook ..
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 | Priority support is intended primarily for corporate customers who wish to have a guaranteed response to their questions within 24 hours, even during weekends and holidays. While all our products come with free technical support and the maximum 48-hour response time, only priority support customers are guaranteed to enjoy the quickest service possible. Priority support is offered on a per-company basis It costs US 99.95 per year per company, regardless of the product and the number of licenses that your company owns.Please note that technical support is offered by e-mail only currently we dont offer phone support. Thanks for your purchase. Youve made a successful choice. .. |
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 | Live chat program is powerful utility that helps to establish real time communication between company representative and website visitors. Live support system helps in growth of online based business by providing them quality customer services. .. |
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 | Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments
(except webcams and headsets). It is completely web-based.
The software lets you talk live in
voice, video, and chat of course with your customers and web site visitors from anywhere in
the world so you can build a personal relationship with them with no phone costs. Skymol live customer support software includes voice mail and video mail as well. Using our software, you can reduce operating and customer support costs as well as enhance the overall online experience of your customers.
Key and unique features: Real time Voice, Video, and text Chat
Communications; Voicemail and Videomail; Push Page; File Transfer; Call
and Chat Transfer; Audio and Video Messages while on hold (Target your customers with field
specific audio and video messages. Show them your new products, services, business related
information, etc.); Voice, Video call Record; Email Transcripts; View and Search past Chats and Voice, Video Conversations; Usage Statistics; Customizable Skin, etc.
Try the fully-featured Skymol Live Customer Support Software for FREE for 7 days with no obligation to purchase. .. |
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 | InverseFlow Extended Technical Support and Installation Services - Hourly .. |
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Results in Keywords For helpdesk support software
| The SDS HelpDesk is helpdesk software that is affordable and easy to use by small and medium size businesses. It is a commercial quality help desk application that provides Issue and Incident logging and tracking, customer and vendor profiles, service contract and warranty management, time tracking, a dedicated knowledge base, and extensive search and reporting capability. Use for help desk, customer support, technical support, and facilities management. Extensive help files, tutorials, user guides, and screen wizards gets your support center up and running easily and quickly.The SDS HelpDesk V4 license supports multiple users. .. |
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| HelpdeskCustomerSupport HelpDesk Customer Support FAQ knowledge base Trouble ticket software. HelpdeskCustomerSupport provides web-based problem resolution software that includes knowledge bases, support task automation, and self-help options.
Web based customer service solution for a website to manage support requests and to publish self service knowledge bases. Browser based help desk and servicedesk management tool application including call tracking, knowledge base that allows to track support issues via a Microsoft web server. Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. This software gives you all the power you need while keeping things simple.
No dll required.
No java required.
MS SQL or .mdb database hosted on your own domain server. No special hosting required, can be hosted on shared server.HelpdeskCustomerSupport is a comprehensive Customer Relationship Management solution that provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgebase. Helpdesk is a powerful yet user friendly module for the corporate helpdesk available. Helpdesk is a fully web based solution providing detailed recording and tracking of user Help Requests..
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 | Razordesk is a fully featured web-based trouble ticketing system. Windows style user interface, contracts, notifications, reporting, jeopardy warning and much more. Free Personal Edition limited to single computer and no reports. Low cost upgrades... |
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 | Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients...
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 | Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease.
Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate.
Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more... |
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| Manage and support your computer department needs. MS Access based Helpdesk 2000 handles user support calls, company inventory, contacts, orders, user training, library loans. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. I can also tailor any part of it to suit your needs. Why pay high prices for commercial software when there is a cost effective alternative in front of you? Flexible, effective and does the job well. Get organised now. Works with MS Access 97,2000 , MS Outlook 98 and 2000. Unregistered version is 10 record version. ..
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| Manage and support your computer department needs. MS Access based Helpdesk Gold handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software when there is a cost effective alternative in front of you?Flexible, effective and does the job well. Get organised now.Works with MS Access 97 or 2000 , MS Outlook .. |
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| FootPrints Helpdesk: problem resolution, web-based, call tracking, helpdesk, problem solvingsoftware solution. The FootPrints Software System combines the advantages of the Internet or Intranet, World-Wide Web and Email to deliver the benefits of an on-line helpdesk to the desktop of any group of users who need to share information. FootPrints allows you to communicate and collaborate with customers and coworkers no matter where they are, as long as they have access to a web browser or email.FootPrints is the ideal call tracking solution for helpdesk engineers. .. |
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 | Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions... |
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 | Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied... |
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Results in Description For helpdesk support software
| HelpdeskCustomerSupport HelpDesk Customer Support FAQ knowledge base Trouble ticket software. HelpdeskCustomerSupport provides web-based problem resolution software that includes knowledge bases, support task automation, and self-help options.
Web based customer service solution for a website to manage support requests and to publish self service knowledge bases. Browser based help desk and servicedesk management tool application including call tracking, knowledge base that allows to track support issues via a Microsoft web server. Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. This software gives you all the power you need while keeping things simple.
No dll required.
No java required.
MS SQL or .mdb database hosted on your own domain server. No special hosting required, can be hosted on shared server.HelpdeskCustomerSupport is a comprehensive Customer Relationship Management solution that provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgebase. Helpdesk is a powerful yet user friendly module for the corporate helpdesk available. Helpdesk is a fully web based solution providing detailed recording and tracking of user Help Requests.. |
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 | Find and track hardware and software over LAN or WAN networks, be informed when changes occur on the IT Assets that you manage, streamline helpdesk operations, proactively resolve support requests and provide better support to your end users..
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 | Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more... |
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| Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease.
Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate.
Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more...
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 | Jitbit Help-Desk - customer support and knowledge-base software based on ASP.NET. Jitbit HelpDesk is a web based help desk support software ("trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere via Web... |
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 | SupportCenter is powerful and easy-to-use Helpdesk and Customer Support software developped for companies that handle big load of email support tickets per day. Very easy to learn and to use, intuitive, and powerful...
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 | ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues track trends and provides a comprehensive suite of reports. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements... |
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 | Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface... |
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 | Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators... |
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 | It gives developer create Live presentations, Helpdesk support, On-demand software training more easy. Record screen activity, mouse movement to avi (uncompressed)/(compressed using any available codec) , or wmv files.. User define playback frame ra.. |
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Results in Tags For helpdesk support software
| Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease.
Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate.
Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more... |
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 | Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access...
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 | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models
Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
- Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from email to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives.. |
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 | Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc..
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| Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied... |
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| The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem...
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 | FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee... |
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| The SDS HelpDesk is helpdesk software that is affordable and easy to use by small and medium size businesses. It is a commercial quality help desk application that provides Issue and Incident logging and tracking, customer and vendor profiles, service contract and warranty management, time tracking, a dedicated knowledge base, and extensive search and reporting capability. Use for help desk, customer support, technical support, and facilities management. Extensive help files, tutorials, user guides, and screen wizards gets your support center up and running easily and quickly.The SDS HelpDesk V4 license supports multiple users. .. |
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 | This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer.. |
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| Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions... |
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