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Live Chat Software, Customer Support, Live Help, Live Support

 APS Live Chat, an easy to use and very powerful live customer support live help software for websites. 15 days free trial. ..

Staff Monitoring

 a ..

Staff Manager

 Staff Manager is database software that enables enterprise user to more efficiently store, categorize, find and retrieve employee information. KEY FEATURES: - Create and store detailed staff data - Navigate employee records easily - Track annual holiday usage - Print out employee records - Export employee data to a text file - Use pre-defined or create your own teams, departments and job titles - Convenient Company Phone List view - Phone list can be sorted, printed out or exported to text file - Generate extensive reports: company statistics snapshot, employee lists by team, department, job title, by start date. etc. - Access to database can be setup on username / password basis with multiple users and priveledges - Comprehensive online help ..

 

Staff Files

 The easy and affordable way to manage employee information. Track, retrieve and safeguard time off, wages, benefits, performance evaluations, training and much more. Staff Files includes reminders, HR letters, and reports. Download the free demo. ..

Staff Manager

 Staff Manager is a simple way to manage staff records. Staff Manager stores general and emergency contact information, wage rates, performance evaluations, reminders, miscellaneous notes and company-specific information, scanned documents, and more. ..

Staff Training

 Easy to use sales training management application generates useful and valuable travel and visiting report for better decision making. Download staff training software safely manage and track company workers visiting and trip needs in simplified way. ..

Able Staff Scheduler

 Schedule staff by daily, weekly, rotation or payroll periods using a graphical scheduling interface. Able Staff Scheduler saves time for small-business owners and managers. Reporting options include schedules, employee lists and costs, and HTML. ..

Staff-FTP

 Staff-FTP is a unique ftp client that is easy to use. Unlike others it comes with full tls/ssl support (also with FXP). It also includes a glftpd-manager with all the site commands (drftpd and other command sets as well). ..

Oriador Staff Rota

 Oriador Rota is a staff scheduling and rostering package. Oriador Rota will help you produce and distribute your employee shift schedule, whether your requirements are simple or complex. ..

Visual Staff Scheduler?

 VSS PRO is the fast and easy way to schedule employees. Over 70,000 department managers, supervisors, and business owners rely on VSS PRO daily, making it the most widely used employee scheduling software program. VSS PRO can produce daily, weekly, or monthly schedules by employee, shift, department, or location with the click of a button. Plus, VSS PRO helps make sure the right employees are scheduled at the right time and place. Users can indicate how many people or hours they need by position, shift, department, or location and VSS PRO will indicate if too many or too few employees are scheduled based on those requirements. VSS PRO also provides an instant view of staff availability, allowing a manager to fill open shifts in seconds. To help minimize overtime, VSS PRO calculates the total number of hours scheduled per employee, and even includes an estimated labor cost report to help manage payroll expenses. VSS PRO also gives users the power to rotate schedules, track time-off requests, and print, publish or e-mail schedules and reports. Regardless of whether you're a small business scheduling a handful of people or a large organization scheduling thousands of people, VSS PRO is guaranteed to meet your needs. ..

 

Results in Keywords For support staff

 

Virtual Support Office

 Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers...

My Training Diary

 My Training Diary is a simple PC-based program designed to be used by both novice and elite athletes. It caters for both coached and uncoached athletes, as well as coaches and support staff. Data for many competitors can be stored in the database - making it ideal for coaches and support staff. Unlike other training diaries, the training program and review process can be 'driven' by either the coach or the athlete. The foundation of My Training Diary is the ability to electronically exchange information between all stakeholders - provided the coach and athlete have internet access, they can communicate wherever they are in the world. For example, My Training Diary can be configured to allow the exchange of 1. information between the athlete, coach, sports psychologist, physiotherapist, nutritionist, and anyone else the coach wishes to add to the support staff list. 2. a forum used to share ideas and report progress (great for injury management) 3. coaching/club reminders and alerts 4. a catalogue of relevant athlete-specific web-sites 5. training schedule and workout performance 6. coach-configured performance markers 7. numerous reports..

Omnistar Help Desk Software

 Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface...

MiraMail

 Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate the process of communicating with your customers who can still communicate with you through the most easily understood and efficient means possible, email. A configurable auto-reply ensures that your customers will always get a prompt response to let them know you care. MiraMail is easy to learn so that your sales and support staff respond to customer emails using their favorite news client such as Outlook Express, Gravity or X-News. There's no new software to learn so you'll be up to speed with MiraMail with increased productivity immediately. Messages are threaded and assigned a unique ID code so that all responses to customer emails along with any follow-up emails sent by the customer on the same incident will be contained within the same thread. Messages can be grouped to keep messages on separate topics (i.e. product support and sales) in distinct areas. Incoming messages can be filtered into groups based on the content of the message. Shared access makes it possible for managers to monitor responses of your company's sales and support staff and see at a glance what has been answered and be able to review content. Lesser-experienced staff has the opportunity to learn from the responses of others. Secure access is controlled with user names and passwords so that sales and support staff have access to only the groups they are permitted and no one outside your company can get in. Internal communications Messages posted to a MiraMail group can be selectively emailed back to the customer. For example, a draft response can be posted to the group internally requesting comments before actually sending the final response to the customer..

Privilege Master

 As every IT manager knows, security is a trade-off between usability and the level of protection required. For example, to prevent users making unauthorised configuration changes to their system, users are normally given only basic security rights to their system. This is fine until the user has a legitimate reasons to make changes to their system. Perhaps to install a software update, or make a small configuration change. This situation normally results in a Support Staff member visiting the user, logging on with an account with increased users rights and then carrying out the task before logging off and allowing the user to continue. This approach also has unwelcome side effects as a considerable amount of modern software requires that the user who is going to use the software actually installs it. Let alone the lost productivity of the user and the increased workload for the support staff. The problems become even more compounded when the user is physically away from support staff and not connected to the companies network. All these issues result in increased support time, unhappy users and increased costs to your companies bottom line. Privilege master provides the perfect solution by allowing your users temporarily increased security privileges, using their normal account details whist ensuring your support department remains in full control, without the need to give out administrator account details, password or any other security sensitive information. Privilege master provides the perfect solution to allowing your users temporarily increased security privileges, using their normal account details whist ensuring your support department remains in full control, without the need to give out administrator account details, password or any other security sensitive information. Privilege Master was designed to serve a real need by our customers to allow users temporarily increase security privileges to carry out basic tasks on their local system...

SaralDent Dental software

 Patient management software with imaging capabilities, dental charting to store clinical information, appointment scheduling, reminder management and recall management . An ideal tool for patient relationship management..

Autorota 0.90Business Finance by Splinterware - Software Free Download

  Autorota is designed to automate the creation of staff rotas. Using a variety of user specified .rules. staff can be allocated a variety of shifts, roles and working hours. Autorota can be configured to rotate shifts evenly between a number of staff, or force a particular repeating rota pattern to happen over several weeks. Includes a Year Planner, providing a year-at-a-time view of days such as Vacation, Training ..

Oriador Staff Rota

 Oriador Rota is a staff scheduling and rostering package. Oriador Rota will help you produce and distribute your employee shift schedule, whether your requirements are simple or complex...

StaffID

 Overview. A simple way to produce staff ID cards. Membership ID Cards, Business cards and labels. The ability to include bar codes makes this an ideal product for any company that requires ID cards that can be used for swipe entry or produce bar code labels and much more. Add on options such as Staff Tracking and Staff Planning (Staff Manager ) make Staff ID an overall personnel management system that can handle any size company. Staff ID has its own Database for doing quick ID card runs but can also collect data from other databases. Staff ID's Data Connect feature makes this task a simple and easy process...

StaffIndex

 StaffIndex gives access to the status of the staff in your office including. Status information includes in/out, lunch, appointments, leave and sick leave with due back times and notes. StaffIndex is also telephone index and a messaging service...

 

Results in Description For support staff

 

Queuing Model Excel

 Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization...

Omni Customer Support

 Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine...

Claymore Card Filer

 The Claymore Card Filer allows you to create a list of individuals and their contact information and sort them by resource and class. This system is particularly useful for sales and customer service staff. Each staff member (resource) can have their own list of contacts and organize them as they see fit. Each contact has a series of custom fields that can be used to track various useful bits of information. Even though this software is free, it is well supported. There is an online support center at http://www.blinkdevelopment.com/ClaymoreCardFilerSupport Here you can find an FAQ and a support forum...

ReadyDesk

 ReadyDesk is a web based Issue Tracking/Help Desk system that helps companies streamline their support processes and provide their customers a higher level of service. With the most intuitive interface of any help desk out there your support staff can more quickly and easily open and resolve trouble tickets. Many aspects of ReadyDesk are customizeable, including ticket fields, ticket views and columns, so it can be modified to meet the needs of nearly any business. The web ticketing system allows customers to open tickets from your web site so your support staff can focus on resolving the ticket instead of spending all of their time creating them. Online support articles can also be created to provide your customers answers to known issues...

Driver Detective pro

 Drivers HeadQuarters has a well-trained and experienced support staff available to help you through integrated customer support tools...

Autorota 0.90Business Finance by Splinterware - Software Free Download

  Autorota is designed to automate the creation of staff rotas. Using a variety of user specified .rules. staff can be allocated a variety of shifts, roles and working hours. Autorota can be configured to rotate shifts evenly between a number of staff, or force a particular repeating rota pattern to happen over several weeks. Includes a Year Planner, providing a year-at-a-time view of days such as Vacation, Training ..

My Training Diary

 My Training Diary is a simple PC-based program designed to be used by both novice and elite athletes. It caters for both coached and uncoached athletes, as well as coaches and support staff. Data for many competitors can be stored in the database - making it ideal for coaches and support staff. Unlike other training diaries, the training program and review process can be 'driven' by either the coach or the athlete. The foundation of My Training Diary is the ability to electronically exchange information between all stakeholders - provided the coach and athlete have internet access, they can communicate wherever they are in the world. For example, My Training Diary can be configured to allow the exchange of 1. information between the athlete, coach, sports psychologist, physiotherapist, nutritionist, and anyone else the coach wishes to add to the support staff list. 2. a forum used to share ideas and report progress (great for injury management) 3. coaching/club reminders and alerts 4. a catalogue of relevant athlete-specific web-sites 5. training schedule and workout performance 6. coach-configured performance markers 7. numerous reports..

TouchType Champion

 Instead of allowing your staff to play solitare in their breaks, simply install TouchType Champion and have your staff learn to touch type and then compete against each other for the recognition of being the champion in the office...

Round-Robin Mailer

 Does your company have a sales staff? Do you have leads arriving by email? If so, you probably need a solution that distributes those leads promptly, reliably, and fairly to your staff. Round-Robin Mailer is designed to do exactly that...

SchedulerLite 1.3

 Staff rostering, employee scheduling and booking software featuring both pictorial and spreadsheet style views of a roster, recording and checking of staff availability, repeat rosters and shifts, parameterizable preview/ printing of reports...

 

Results in Tags For support staff

 

Staff Manager

 Staff Manager is database software that enables enterprise user to more efficiently store, categorize, find and retrieve employee information. KEY FEATURES: - Create and store detailed staff data - Navigate employee records easily - Track annual holiday usage - Print out employee records - Export employee data to a text file - Use pre-defined or create your own teams, departments and job titles - Convenient Company Phone List view - Phone list can be sorted, printed out or exported to text file - Generate extensive reports: company statistics snapshot, employee lists by team, department, job title, by start date. etc. - Access to database can be setup on username / password basis with multiple users and priveledges - Comprehensive online help..

QuickPersonnel 1.6

 Quick Personnel is a fast and efficient way to store HR information for your employees and personnel. Create multiple Companies, track Holidays, Absenteeism(Lateness and Illness), Training, Discipline, Correspondence, print reports and much more...

Oriador Staff Rota

 Oriador Rota is a staff scheduling and rostering package. Oriador Rota will help you produce and distribute your employee shift schedule, whether your requirements are simple or complex...

Visual Staff Scheduler?

 VSS PRO is the fast and easy way to schedule employees. Over 70,000 department managers, supervisors, and business owners rely on VSS PRO daily, making it the most widely used employee scheduling software program. VSS PRO can produce daily, weekly, or monthly schedules by employee, shift, department, or location with the click of a button. Plus, VSS PRO helps make sure the right employees are scheduled at the right time and place. Users can indicate how many people or hours they need by position, shift, department, or location and VSS PRO will indicate if too many or too few employees are scheduled based on those requirements. VSS PRO also provides an instant view of staff availability, allowing a manager to fill open shifts in seconds. To help minimize overtime, VSS PRO calculates the total number of hours scheduled per employee, and even includes an estimated labor cost report to help manage payroll expenses. VSS PRO also gives users the power to rotate schedules, track time-off requests, and print, publish or e-mail schedules and reports. Regardless of whether you're a small business scheduling a handful of people or a large organization scheduling thousands of people, VSS PRO is guaranteed to meet your needs...

Virtual Support Office

 Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers...

LookupGadget

 LookupGadget allows you to quickly and easily search for staff contact details within the active directory which many organisations populate with user's phone numbers, department and other data...

Able Staff Scheduler

 Schedule staff by daily, weekly, rotation or payroll periods using a graphical scheduling interface. Able Staff Scheduler saves time for small-business owners and managers. Reporting options include schedules, employee lists and costs, and HTML...

Roster

 A list of people and the times when they are required to work. Roster is designed to simplify the process to prepare and maintain staff duty rosters. Duty roster software can save you up to 90% in scheduling time...

InOut Board

 In-Out Board is the cross-platform staff in/out tracking tool for your office. Using peer-to-peer technology, know at a glance whether your co-workers are available or not. Users can also leave notes i.e. how about they can be reached...

Drive DetectiveResolve driver problems

 Windows Drivers (XP and Vista) are easy to locate and download when using the Driver Detective software and service. Drivers HeadQuarters is the first and only driver update service providing manufacturer specific drivers for your computer system..

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